DMA Repair & Calibration Service

RETURNED MATERIALS AUTHORIZATION (RMA)

Please clearly fill out all parts of this form and submit the RMA using the button at the end of this form, before sending the equipment for calibration and/or repair. An RMA code will be generated automatically and displayed in the response email. DMA will email you the estimated cost of the task to be carried out and shipping instructions.

WARNING:

Returns without RMA code will be refused and returned at the shipper's expense.

Your data will be automatically processed, therefore you will be responsible for the correctness of the information provided which will be used for all future activities (required tasks, shipping, billing...).

In case of a wrong data entry please promptly send us a correction e-mail to service [at] d-marchiori [dot] it

Applicant info

Order Reference

Applicant Address

Company Name *

Street Address *

Street Address Line 2

City *

State/Province

Postal/Zip code *

Country *

URL

If you can see this field do not enter any text here!

Primary Email *

We will use this email address as the primary contact for this request

Owner/User Info

Owner/User Details

As Applicant above

User Address

Company Name *

Street Address *

Street Address Line 2

City *

State/Province

Postal/Zip code *

Country *

Reference/Contact Details (if required)

Owner/User Email (if required)

Shipping Info

Shipping Method *

We will deliver and collect ourselves (we will bring the equipment in person to DMA)

We will use a courier (at our expense and responsibility)

Delivery Address and Courier Details - For RETURN shipment

Delivery Address

As Applicant above

Delivery Details

Company Name *

Street Address *

Street Address Line 2

City *

State/Province

Postal/Zip code *

Country *

Courier Name *

Courier Account No. *

Further Shipping Information

Please use this area for any further shipping information you need to provide

Billing Info

Billing Details

As Applicant above

Billing Address

Company Name *

Street Address *

Street Address Line 2

City *

State/Province

Postal/Zip code *

Country *

Billing Reference/Contact Details (if required)

Administration Email (if required)

Email address for finance and administration issues

VAT Number *

Please enter "Not applicable" if you don't have a VAT number

First Equipment Info

Up to 3 items of equipment can be entered on this single form. The above information, as well as the approval and urgency information below must be applicable to all items entered. This facility is typically used when sending hand terminals or pitot-static adapters for repair along with the main equipment.

Part Number (P/N) *

Enter part number exactly as it appears on the equipment

Serial Number (S/N) *

Enter serial number exactly as it appears on the equipment

Reason for Return

Repair Required *

Yes

Fault Description (Important!) *

Please provide as much detail as possible about the fault e.g. when it occurs, what triggers the fault, what symptoms you see, how long it has been occurring for and any particular operating conditions that trigger the fault such as very high or low operating temperature.

Calibration, checks & tests *

No calibration - repair, checks & tests only. (If the repair affects the instrument certification, DMA will automatically perform a standard DMA certificate calibration as part of the repair. If you require an ISO 17025 certificate under these circumstances, please leave a note in 'Fault details' above)

Checks, tests and Calibration with DMA certificate (*)

Checks, tests and Calibration with ISO certificate (*)

* See calibration-procedures for further information on calibration options (Opens in separate tab)

With the ISO17025 calibration it is possible to request the State of Conformity by sending an email to service [at] d-marchiori [dot] it in order to agree on the technical specifications, feasibility and costs.

Add second equipment (e.g. use for remote control or adapters)

Add second item

Second Equipment Info

Part Number (P/N) *

Enter part number exactly as it appears on the equipment

Serial Number (S/N) *

Enter serial number exactly as it appears on the equipment

Reason for Return

Repair Required *

Yes

Fault Description (Important!) *

Calibration, checks & tests *

Checks, tests and Calibration with DMA certificate (*)

Checks, tests and Calibration with ISO certificate (*)

* See calibration-procedures for further information on calibration options (Opens in separate tab)

Add third equipment (e.g. use for remote control or adapters)

Add third item

Third Equipment Info

Part Number (P/N) *

Enter part number exactly as it appears on the equipment

Serial Number (S/N) *

Enter serial number exactly as it appears on the equipment

Reason for Return

Repair Required *

Yes

Fault Description (Important!) *

Calibration, checks & tests *

Checks, tests and Calibration with DMA certificate (*)

Checks, tests and Calibration with ISO certificate (*)

* See calibration-procedures for further information on calibration options (Opens in separate tab)

Urgency & Approval

Urgency *

Normal

Urgent (**)

** The request for urgency authorises DMA to perform any necessary tasks without waiting for approval of the cost estimate, and may require an extra charge. In any case, you will receive the final offer after completion of all necessary tasks.

Wait for Approval Before Proceeding (**)(***) *

Yes

*** A costs estimate can only be evaluated after careful inspection of the equipment by our technicians. By selecting 'No' , you authorise DMA to repair/adjust/calibrate the equipment, as required on this form, without waiting for your explicit approval. In any case, you will receive the final offer after completion of all necessary tasks.

Notes

The RMA is valid for 30 days from submitting this application, unless otherwise agreed.
Shipping charges and all risk of loss and damage associated with the shipping are the responsibility of the customer. All shipments are ex our factory, unless otherwise agreed.